About The Back Room

We exist to free our clients' time so they can focus on what they do best — growing their business. We deliver smart, efficient solutions that liberate teams from the everyday admin, and we hold ourselves to the same standard. Time is the ultimate currency, and we treat it like it.

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  About the Client
  The Client is a leading provider of software and managed services for home health and hospice agencies. With over 30 years of experience in the healthcare space, we’ve supported agencies across the U.S. by combining cutting-edge technology, clinical and billing expertise, and hands-on training. We’re committed to helping our clients grow, stay compliant, and deliver exceptional patient care.
  
  The Role
  We’re looking for a motivated, goal-oriented Outbound Caller to join our Marketing and Customer Engagement team. In this role, you'll play a key part in generating interest, nurturing leads, and introducing agency decision-makers to the software and services that the Client offers.
  
  What You'll Do
  
  Research Only Days

• Complete 50–65 Research Logs per day.

• Research includes identifying missing contact information such as decision-maker names, phone numbers, email addresses, websites, physical addresses, and CRM data verification.

Outbound Calling Days

• Complete 60–75 Call Logs per day.

• Calls include cold outreach, follow-up calls, webinar follow-up, conference follow-up, association outreach, and appointment-setting activities.

Combined Research & Calling Days

• Complete 35–40 Call Logs and 20–30 Research Logs per day.
  
  Prospecting & Lead Generation

  • Conduct outbound calls to introduce Healthcare Synergy products and services.

  • Educate healthcare organizations on the benefits of Healthcare Synergy products and services.

  • Qualify leads and identify key decision-makers.

  • Schedule demos and discovery meetings.

  • Follow up on marketing campaigns, webinars, conferences, and referrals.
  
  Relationship Development

• Establish, develop, and maintain long-term business relationships with clients and industry partners

• Build and nurture relationships with consultants, referral sources, and key industry stakeholders

• Represent the company at industry trade shows, conferences, and networking events

• Strengthen Healthcare Synergy brand presence within assigned territories

Reporting and Collaboration

• Maintain accurate CRM records.

• Track daily activity and appointment-setting metrics.

• Collaborate with Marketing and Sales on outreach campaigns.

• Participate in team meetings and special projects.

What We're Looking For

Experience and Background

• Previous experience in outbound calling, appointment setting, sales, or customer service preferred.

• Experience with home health, hospice, palliative care, or post-acute healthcare is a plus.

Sales and Business Skills

• Strong prospecting, cold calling, and new business development skills

• In-depth understanding of the full sales cycle from lead generation through post-sale follow-up

• Proven ability to shorten sales cycles and drive timely contract closures

• Skilled in objection handling

• Experience using CRM systems to track pipeline and forecast accurately

Professional Competencies

• Excellent verbal and written communication skills

• Exceptional organization, time management, and prioritization abilities

• Ability to manage multiple accounts and deadlines simultaneously

• Strong analytical skills to assess client needs and present tailored solutions

• Professionalism and integrity when handling sensitive client information

• Ability to thrive in a fast-paced and results-driven environment

Technical and Additional Requirements

• Proficient in Microsoft Office Suite including Word, Excel, Outlook, and online research tools

• Ability to quickly learn new software platforms and technologies

• Commitment to ongoing professional development and industry knowledge growth

Work Set-up: Hybrid
Schedule: 8:00 PM - 4:30 AM

This role is open to Philippine citizens currently based in the Philippines.

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