Client Operations Assistant
Keep cases moving and confirmations chasing — own the operational details that let a professional services team focus on the work that matters.
We usually respond within three days
About The Back Room
We exist to free our clients' time so they can focus on what they do best — growing their business. We deliver smart, efficient solutions that liberate teams from the everyday admin, and we hold ourselves to the same standard. Time is the ultimate currency, and we treat it like it.
About the Client
Our client is an Accounting firm based in UK, growing their offshore team to support various business functions. This role exists to give co-ordinators and manager groups reliable operational backup so client work moves without bottlenecks.
About the Team
The team supports co-ordinators who deliver direct service to manager groups across each service line. They work closely with internal stakeholders / client-facing teams to keep case work accurate, on time, and audit-ready.
As the team grows, we're looking for someone to take ownership of the administrative backbone that keeps cases moving.
The Role
This role is the operational engine behind the co-ordinator team — managing bank confirmations, platform setup, and estimate inputs so nothing slips through the cracks.
What You'll Do
Set up, request, and proactively monitor bank confirmations, chasing outstanding responses
Manage system and platform setup, including annual roll forward processes
Input estimates into internal platforms, liaising directly with stakeholders to confirm accuracy
What We're Looking For
Experience in an administrative role, ideally within a regulated or professional services environment
Strong attention to detail and organizational skills, with the ability to manage multiple cases at once
Clear written and verbal communication for requesting documentation or clarifying information with stakeholders/clients
Comfortable handling confidential information and following strict procedures
Proficient in Microsoft Office (Word, Excel, Outlook)
This role is open to Philippine citizens currently based in the Philippines.
Know someone great for this role? Refer them here and earn up to PHP 8,000 via GCash for every successful hire.
- Department
- Client-Based
- Role
- Executive/Virtual Assistance
- Locations
- Clark Global City
- Employment type
- Full-time
- Employment level
- Administrative
Clark Global City
Workplace, Culture & Diversity
At The Back Room, culture isn't an afterthought; it's how we operate. We're guided by a simple purpose: Nurture, Grow, Delight for our team just as much as for our clients.
We've built an environment where people are trusted to do great work, supported to keep growing, and genuinely looked after along the way. That means real investment in training and development, leaders who show up for their teams, and a workplace where equal opportunity isn't just a policy; it's how decisions get made
We're proud to be recognised as one of HR Asia's Best Companies to Work For, a reflection of the team we've built and the culture we protect.